MR. ALFA is designed as a convenient personal-care solution for men who want to feel fresh, clean and ready — even when a shower isn't practical.

Because our products are personal-care products intended for direct application to the skin, we maintain strict hygiene and quality standards. For this reason, we do not accept returns of products once they have been delivered, except where required by applicable law.   

Opened or used personal-care products cannot be resold, helping us maintain the quality, hygiene and safety standards we expect for every MR. ALFA customer.   

Please read the following policy carefully before placing your order.   

Received a Wrong, Damaged or Incomplete Order?

If you receive:   

• A product damaged during transit   
• A wrong product   
• A missing product   
• A package that appears tampered with or unusually damaged   
• A shipment that appears incomplete   

please contact us within 24–48 hours of delivery.   

To help us investigate and resolve the issue quickly, customers are strongly advised to record a clear, continuous and unedited unboxing video from the moment the package is received/opened.   

The video should clearly show:   

1. The condition of the outer package.   
2. Any visible damage or tampering.   
3. The opening of the package.   
4. All products received.   
5. Any missing, damaged or incorrect items.   

Our team may request photographs, videos, order details and other relevant information before approving an exchange or replacement.   

Note: Requests submitted after 48 hours of delivery or without sufficient supporting evidence may not be eligible for replacement.   

Do You Have a Concern After Using the Product?

MR. ALFA products are formulated for their intended use and should always be used according to the instructions provided on the packaging.   

Exchange or replacement requests will generally not be accepted for:   

• Personal preference   
• Fragrance preference   
• Expected variation in product appearance   
• Improper use or storage   
• Damage caused by misuse or mishandling   
• Normal packaging or product variations   

However, if you believe there is a genuine product-quality issue, please contact us with your order details and relevant photographs or videos.   

Post-usage product concerns should be reported within 14 days of delivery so that our team can review the matter appropriately.   

Any Allergic or Adverse Reaction?

Although MR. ALFA products are formulated with carefully selected ingredients, individual skin responses can vary.   

We recommend reviewing the complete ingredient list before use and performing a patch test, particularly if you have sensitive skin or known ingredient allergies.   

If you experience redness, irritation, burning, discomfort or any unexpected reaction:   

Discontinue use immediately.

If symptoms persist or are significant, seek advice from a qualified healthcare professional.   

MR. ALFA does not provide medical or dermatological treatment.   

Cancellation Policy

Orders can be cancelled within 2 hours of placing the order, provided the order has not already been processed or shipped.   

For eligible prepaid cancellations made within the applicable cancellation window, the refund will be processed to the original payment method.   

Once an order has been shipped, it cannot be cancelled through the website.   

If a customer refuses delivery and the shipment is returned to MR. ALFA as RTO (Return to Origin), the refund, if applicable, will be processed after the product is received and verified at our facility. Applicable shipping, handling or other charges may be deducted where permitted.   

Refunds for eligible orders will generally be processed within 5–7 working days after the applicable verification or approval.   

For repeated COD cancellations or refused deliveries, MR. ALFA may restrict COD availability or review future orders before processing them.   

Delivery Taking Longer Than Expected?

Orders are generally processed and dispatched within 48 hours, subject to product availability and successful order verification.   

After dispatch, delivery generally takes approximately 3–10 business days, depending on the delivery location, courier network and accessibility.   

Delivery timelines may be affected by:   

• Weather or natural events   
• Festivals and public holidays   
• Courier delays   
• Operational disruptions   
• Incorrect or incomplete address information   
• Remote delivery locations   
• Other circumstances outside our reasonable control   

If your order appears significantly delayed, please contact our customer support team at info@mralfa.in with your order number.   

We will coordinate with the relevant logistics partner and assist in resolving the issue.   

Delivery delays do not automatically qualify an order for a refund or compensation.

Order Notifications

MR. ALFA may send order-related communications through Email, WhatsApp and/or SMS, including:   

• Order confirmation   
• Payment confirmation   
• Dispatch updates   
• Tracking information   
• Delivery updates   
• Other important order-related notifications   

Customers are responsible for providing accurate contact information and ensuring that their email, WhatsApp and phone settings allow such communications to be received.   

MR. ALFA shall not be responsible for communications that are not received due to incorrect contact information, spam filters, blocked messages, device settings, network problems or other circumstances outside our reasonable control.   

Packaging & Product Updates

MR. ALFA may periodically update its packaging, containers, labels, artwork or other product presentation as part of ongoing product and brand improvements.   

During a transition period, customers may receive packaging that differs slightly from the version currently displayed on our website.   

Such packaging differences do not necessarily indicate a change in the product itself.   

Need Help?

For all product, order, shipping, cancellation, exchange or delivery-related concerns, please contact our official customer support team:   

info@mralfa.in

Our Instagram, Facebook, LinkedIn and other social media channels are primarily used for brand communication and marketing.   

For faster and proper resolution of specific order or product concerns, customers are requested to contact us directly through our official support email rather than raising individual cases through social media.   

Our team generally responds within 2–3 business days.   

Resolution may take longer when we need to coordinate with payment gateways, courier partners, logistics providers or other external parties.   

Response timelines may also vary during weekends, national holidays, festivals, courier disruptions, strikes or other unforeseen circumstances.   

MR. ALFA

Freshness when you need it.

Built for Men.