1. Order Modification & Cancellation

Once a Customer places an order on the MR. ALFA website, the order cannot be modified or cancelled. Orders once placed are also not eligible for a refund, except where required under applicable law.   

1. Exchange Policy

Products once sold are not eligible for returns. Exchanges may be considered only in the following circumstances:   

• The product is received in an unusable condition due to damage during transit.   
• The wrong product has been delivered.   
• The shipment or product is lost in transit.   

Exchange requests must be raised within 24–48 hours of receiving the product.   

Where applicable, MR. ALFA will arrange a replacement after reviewing and validating the customer's proof of the issue, including clear photographs and/or videos.   

Please note that minor changes in product appearance, colour, or texture may occur due to variations in ingredients, formulation, storage conditions, lighting, or other environmental factors. Such variations do not necessarily affect the quality, safety, or intended performance of the product and will not, by themselves, qualify for an exchange.   

1. Unboxing Video Requirement

Customers are requested to carefully check their order immediately upon delivery and report any discrepancy to MR. ALFA.   

Customers are strongly advised to record a clear, continuous and unedited unboxing video immediately upon receiving the package. The video should clearly show:   

• The condition of the outer packaging.   
• Any visible damage to the package.   
• The opening of the package.   
• The products received.   
• Any missing or incorrect items.   

The unboxing video should be submitted to our customer support team within 48 hours of delivery for the exchange request to be considered.   

The video must clearly capture the entire unboxing process from start to finish, without any items being removed, replaced or tampered with before or during the recording.   

All exchange requests are subject to verification and validation by MR. ALFA.   

Please note that failure to provide sufficient photographic or video evidence may result in the exchange request being declined.

1. Damage During Transit

Any damage to the shipment should be reported to MR. ALFA as soon as possible, along with the required photographic and/or video evidence.   

Where appropriate, MR. ALFA may coordinate with the relevant courier or logistics partner to investigate the matter.   

1. Packaging & Dispatch Verification

All orders are packed and dispatched under appropriate supervision and verification procedures.   

In the event of a dispute regarding missing or incorrect products, MR. ALFA may review available dispatch records, packaging records, photographs, videos, or other relevant evidence.   

If our records establish that the complete and correct order was dispatched, MR. ALFA may not be liable for the alleged missing products.   

1. Order Notifications

MR. ALFA may send order-related updates through email, WhatsApp, SMS, or other available communication channels, including order confirmation, dispatch information, shipping updates and delivery notifications.   

Customers are responsible for ensuring that their email address and phone number are correctly provided and that their email, WhatsApp and phone settings allow such communications to be received.   

MR. ALFA shall not be responsible for notifications that are not received due to incorrect contact details, spam filters, blocked messages, device settings, network issues or other circumstances beyond our reasonable control.   

1. Product Appearance & Colour Variations

Product images displayed on our website are intended for reference.   

Actual product appearance, colour, packaging or finish may vary slightly due to lighting, photography, display settings, manufacturing variations, environmental conditions or other factors.   

Such variations do not necessarily affect the quality or intended performance of the product.   

1. Packaging & Product Updates

MR. ALFA may periodically update its product packaging, containers, labels, design, materials or other presentation elements as part of ongoing product and brand improvements.   

There may occasionally be a transition period during which the packaging received by a Customer differs from the version displayed on our website.   

Such packaging variations do not necessarily indicate a difference in the product itself.   

1. Customer Support

All product- or order-related queries should be raised through our official customer support email:   

info@mralfa.in

Our social media channels, including Instagram, Facebook, LinkedIn and other platforms, are primarily used for communication, marketing and brand activities and may be managed by different teams.   

For order, shipping, exchange or product-related issues, customers are advised to contact us directly at info@mralfa.in so that the matter can be properly reviewed and resolved.   

1. Response Time

Customer queries are generally responded to within 5 business days.   

In certain circumstances, resolution may take longer where we need to coordinate with external parties such as payment gateways, courier partners, logistics providers or other service providers.   

Response and resolution timelines may also be affected by weekends, public holidays, festivals, courier disruptions, strikes, technical issues or other circumstances beyond our reasonable control.   

1. Skin Sensitivity & Product Use

Although our products are formulated with carefully selected ingredients, individual skin responses can vary.   

Customers are advised to use the product only as directed on the packaging.   

If redness, irritation, discomfort or any other unexpected reaction occurs, discontinue use immediately and seek advice from a qualified healthcare professional if required.

Customers with known allergies or skin sensitivities should review the ingredient list before use.   

1. Governing Jurisdiction

All disputes arising in connection with MR. ALFA, its products, orders, shipping or these terms shall be subject to the applicable laws of India and the jurisdiction of the competent courts in West Bengal, India.